Telesales Team (supervisor & Associate Manager)

We're Hiring – Telesales Team (Supervisor & Associate Manager)

Join our Telesales team! We're looking for passionate and results-driven individuals to grow with us — from supervising high-performing teams to driving strategic initiatives across the business. You'll play a key role in improving conversion, productivity, and operational excellence.

What You'll Do (Common for Both Levels):

• Lead and coach telesales teams to achieve Booking CVR, Show-Up Rate (SU%), and other performance KPIs.
• Collaborate across Marketing, Ops, and System teams to improve lead quality, tools, automation, and workflows.

Telesales Supervisor

• Deliver end-to-end project execution: daily briefings, weekly reports, QC scorecards.
• Ensure CVR targets are met, including Lead-to-Book and Book-to-SU conversion.
• Maintain first response time <5 mins for all agents.
• Coach and enable team members to achieve performance standards.
• Strong people management, detail-oriented, and results-driven.

Telesales Associate Manager

• Act as a strategic partner to the Telesales Manager, co-owning KPIs and driving key initiatives.
• Lead cross-functional projects and continuous improvement initiatives (SOPs, incentives, seat plans, automation, training).
• Analyze data and performance dashboards, identify gaps, and propose high-impact solutions.
• Build project plans: objectives, success metrics, timelines, owners, risks.
• Facilitate brainstorming, experimentation, and strategic decision-making.
• High ownership, critical thinking, structured mindset, and manager-level execution.

Requirements:

Telesales Supervisor:

• Proven execution & leadership skills in telesales, contact center, or sales operations.
• Skilled in Microsoft Excel and KPI monitoring.
• Detail-oriented, results-driven, and able to coach teams effectively.

Telesales Associate Manager:

• S1 in Economics, Management, or related fields.
• 3+ years experience in telesales, contact center, operations excellence, or commercial excellence.
• At least 1–2 years in senior/leadership role (SPV, Senior Analyst, Sales Ops).
• Strong strategic thinking, project management, and data analysis skills.
• Skilled in Excel, Google Slides, and comfortable leading cross-functional initiatives.