QA Agent - Telemarketing
SEVEN Retail
Telemarketing Interaction Monitor
Monitor telemarketing message interactions with established standards. Conduct evaluations and scoring, recording to the system (spreadsheet/CRM). Provide feedback to agents to improve communication and conversion quality. Compile regular reports on the quality of telemarketing communication. Analyze quality trends and recommend improvements to scripts, message templates, and processes. Collaborate across teams (telemarketing, marketing, operations) to ensure quality standards are met.
Requirement: Minimum education of high school/D3/S1. Minimum 1 year experience (in telesales, telemarketing, or call center divisions). Minimum 1 year work experience in the tutoring or child education sector (plus value). Skills: CRM, Spreadsheet, Excel. Ready to work during specified operational hours (including shifts if necessary).