Area Operations Manager (surabaya)

Sparks Sports Academy Operational Leader

Location: Surabaya

We're looking for the operational leader for our multi-branch Sparks Sports Academy. You'll lead our coaching teams, ensure every kick, swing, and goal happens smoothly and safely, and be the driving force behind our daily excellence.

Key Responsibilities

• Team Leadership & Development: Lead, mentor, and inspire a team of 7-8 Senior Coaches across our branches. Foster a culture of excellence, collaboration, and continuous improvement
• Operational Excellence: Oversee the daily operations of 5+ academy locations, ensuring programs run smoothly, efficiently, and to the highest standard.
• Guardian of Quality & Safety: Uphold and enforce our stringent safety protocols and program quality standards, ensuring a secure and positive environment for all children and staff.
• Strategic Coordination: Manage branch administration, including staff scheduling, facility logistics, equipment inventory, and essential documentation.
• Data-Driven Insights: Monitor academy performance using key metrics. Prepare and present regular reports to Regional Management on KPIs, challenges, and actionable strategies for growth and improvement.
• Talent Champion: Play a key role in recruiting, onboarding, and training new coaching talent, helping us build a best-in-class team.

Qualifications

• 3-5 years of experience in a supervisory or management role, preferably within a multi-unit environment such as education, youth sports, coaching academies, fitness centers, or retail.
• A proven track record of successfully managing operations, administration, and team coordination across multiple locations.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable plans.
• Excellent communication and interpersonal skills, capable of being the vital link between frontline staff and headquarters.
• Proficiency in Microsoft Office/Google Workspace, with solid skills in Excel/Sheets for scheduling and basic data analysis.
• Exceptional organizational and time-management skills, with the ability to prioritize effectively in a fast-paced setting.
• Willing to travel around across our branches in Surabaya, Yogyakarta, Bandung, etc.

Bonus Points (Preferred Qualifications)

• Direct experience in a coaching academy, youth fitness program, or educational institution.
• A personal passion for sports and youth development.