Restoration Operations Manager

Restoration Operations Manager

The Restoration Operations Manager is a senior operational leader responsible for driving performance, consistency, and accountability across the Restoration Division. This role partners closely with the General Manager, Office Manager, Restoration Managers, senior leadership, and ownership to ensure operational excellence, customer satisfaction, and sustainable growth.

This role is about leading the operation—not running every job personally. Success comes from setting expectations, building strong leaders, and improving systems, not long-term firefighting.

Our Core Values (How You'll Show Up Every Day)

Built on Trust: You create clarity, consistency, and accountability across the restoration operation—earning trust from leadership, managers, and field teams.

A Place to Call Home: You help build a stable, respectful production culture where expectations are clear, leaders are supported, and teams are developed—not burned out.

Onward & Upward: You analyze performance, identify gaps, and implement operational improvements that move the division forward.

Stewardship: You protect the business by managing resources responsibly—labor, equipment, vehicles, and processes—while maintaining quality and compliance.

Master Where You Are: You bring deep restoration expertise and continue sharpening your leadership, operational, and industry knowledge.

What You'll Be Responsible For

Operational Leadership & Performance

• Oversee daily operations of the Restoration Division, ensuring consistency and accountability
• Lead and facilitate daily Work-in-Progress (WIP) meetings to coordinate resources and priorities
• Maintain focus on critical restoration outcomes and key performance measures (KPMs)
• Review operational results, identify root causes, and implement improvement strategies
• Coordinate and support large loss and storm work as needed
• Represent the Restoration Division as a member of the leadership team, operating within the EOS® (Entrepreneurial Operating System) framework

Team Development & Leadership

• Directly lead and develop Restoration Managers
• Provide coaching, feedback, and performance management to strengthen leadership capability
• Support recruiting, interviewing, and hiring recommendations in partnership with leadership
• Facilitate and conduct training and professional development planning for restoration leadership
• Conduct annual performance reviews for Restoration Managers

Quality, Compliance & Risk Management

• Develop, implement, and maintain KPM-driven quality standards that benchmark team performance against standards of excellence to guarantee exceptional customer and client outcomes
• Oversee restoration compliance with legal, regulatory, and industry requirements
• Stay informed on federal, state, and local regulations impacting restoration operations
• Support safety, risk management, and best practices across jobsites

Asset, Fleet & Resource Oversight

• Develop and oversee protocols to maintain facilities, vehicles, equipment, and consumables
• Ensure operational resources are ready, compliant, and efficiently utilized

Continuous Improvement & Strategic Support

• Review and discuss operational outcomes and key performance metrics with the General Manager and senior leadership
• Improve efficiency of systems, processes, and workflows across the division
• Identify labor or production inefficiencies and implement corrective strategies
• Continue developing leadership and restoration expertise
• Support other operational initiatives as needed

What We Offer (Because Strong Operators Need Support)

Health & Financial Wellness

• Medical, Dental, and Vision Insurance
• 401(k) with strong company match
• Compensation: Base salary of $80,000, with performance-based incentives paid quarterly that can total 50%+ of base salary when key performance metrics are achieved—creating a total compensation opportunity of $120,000+ for strong performance
• Cell phone stipend
• ESA support (Emotional Support Assistance)
• Company vehicle

Time to Recharge

• Paid Time Off (PTO)
• Paid holidays

Growth & Development

• Ongoing professional development and leadership training
• Advanced restoration education and certifications
• Direct partnership with senior leadership and ownership
• Opportunity to shape and scale an established and growing restoration operation while being part of the top brand in the industry

Culture That Matters

• Clear expectations and accountability
• Leadership that values trust, clarity, and performance
• A team that takes the work seriously—but not itself

What We're Looking For

Required

• High school diploma or GED (college degree strongly preferred)
• IICRC WRT and ASD certifications (required)
• 6+ years of hands-on restoration experience
• Minimum 3 years of management or leadership experience
• Proven experience using Xactimate in a restoration environment
• Strong operational, leadership, and communication skills
• Demonstrated ability to lead restoration teams and drive operational performance

Preferred

• Additional IICRC certifications
• Experience leading multi-team or multi-site operations
• Ability to analyze performance metrics and implement operational improvements

Work Schedule

• Full-time, salaried, exempt leadership position
• Day-to-day responsibilities primarily occur Monday–Friday during normal business and production hours
• Restoration operations are event-driven and do not always follow a fixed schedule; as a result, this role carries leadership responsibility to engage when critical needs arise outside normal hours
• After-hours or weekend involvement is not constant, but leadership ownership and availability are expected when circumstances require it.

The Bottom Line

This role is for a leader who:

• Knows restoration inside and out
• Builds systems instead of firefighting
• Develops leaders
• Owns outcomes while partnering with leadership

If you're ready to lead a restoration operation with clarity, structure, and accountability—we'd love to talk.

Compensation: $80,000.00 - $120,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.