Restoration Operations Manager

Restoration Operations Manager

Location: Olive Branch, MS

Job Type: Full-Time | Salary

We are seeking an experienced and driven Restoration Operations Manager to lead our production and restoration team. This role is responsible for overseeing daily operations, ensuring high-quality service delivery, and driving both team performance and profitability. The ideal candidate is a strong leader who thrives in a fast-paced environment and is committed to developing people, improving processes, and delivering exceptional customer experiences.

What You'll Do

• Lead and manage all restoration and production operations to ensure efficiency, quality, and profitability
• Oversee scheduling, dispatching, and resource allocation across all active jobs
• Supervise Project Managers, Crew Chiefs, and Technicians in field operations
• Ensure projects are completed safely, on time, within budget, and properly documented
• Conduct daily operational meetings and regular field inspections
• Review job files for accuracy, compliance, and completeness
• Monitor key performance metrics such as cycle time, labor utilization, and job profitability
• Partner with leadership on hiring, training, and performance management
• Maintain organization of equipment, fleet, and warehouse operations
• Enforce safety standards and ensure compliance with company protocols
• Identify opportunities to improve operational processes and efficiency
• Develop and mentor team members to reach their full potential

Additional Responsibilities

• Step into field roles when needed to support operations
• Assist with after-hours needs, including emergency and storm response
• Support large-loss projects and logistics planning

What We're Looking For

• 5+ years of experience in operations, preferably in restoration, construction, or a related field
• 3+ years of leadership or management experience
• Strong leadership, communication, and organizational skills
• Proven ability to manage multiple projects and teams simultaneously
• Experience with industry tools and documentation systems is a plus
• Relevant industry certifications are preferred
• High school diploma required, college degree preferred

Work Environment & Physical Requirements

This role is primarily office-based but requires regular field involvement. Field work may include:

• Lifting up to 50 lbs independently (100 lbs with assistance)
• Standing, walking, climbing ladders, and working in active jobsite conditions
• Exposure to varying environments, including heat, noise, and airborne particles
• Use of safety equipment, including respirators when required

Schedule & Travel

• Monday through Friday, typically 7:00 AM to 5:00 PM
• Additional hours, evenings, and weekends as needed
• Primarily local travel, with occasional overnight travel required

Why Join Us

• Leadership role with direct impact on company growth
• Opportunity to build and develop a high-performing team
• Fast-paced, team-oriented environment
• Competitive salary and career advancement opportunities

The salary range is total compensation which includes base salary plus a performance based bonus. Compensation: $95,000.00 - $125,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.