Project Support Coordinator

Project Support Coordinator

At SERVPRO Team Lutz, every project begins with clear communication and dependable coordination. As the Project Support Coordinator, you'll be a key member of the production office team, helping connect customers, field crews, and project managers. Your organization and follow-through will directly support how smoothly projects move forward and how confidently we serve our customers.

This is a professional role where strong communication, attention to detail, and reliability make a difference every day. We're looking for someone who brings initiative and a sense of ownership to their work—someone who takes pride in making the role successful.

About the Opportunity

The Project Support Coordinator role is well-suited for someone with experience in restoration, construction support, or dispatch who wants to continue building a career on the operations side of the industry. Success in this position can lead to advancement opportunities within the production office.

Key Responsibilities

• Coordinate daily scheduling of crews, equipment, and subcontractors for water, fire, and mold restoration projects
• Enter and maintain accurate project information in DryBook™, WorkCenter, and scheduling tools
• Track project progress, assist with inspection scheduling, and support project managers in keeping jobs on schedule
• Respond to customer calls with professionalism, providing updates and routing information to the right team members
• Maintain organized records of project activities, field notes, and communications
• Work closely with both office staff and field teams to ensure smooth handoffs and consistent follow-through

Position Requirements

• High school diploma/GED required; additional education or training a plus
• 2+ years of customer service, dispatch, or construction/restoration office experience preferred
• Strong organizational skills with the ability to manage multiple priorities accurately
• Proficiency with computers and scheduling software

Compensation & Benefits

• Salaried position with room for advancement in the production office
• Health insurance
• 401(k) retirement plan
• Accrued paid time off (PTO)
• Cell phone and laptop technology package to support your role
• Opportunities for ongoing training and professional development

We're seeking someone who values teamwork, approaches responsibilities with consistency, and takes ownership in their work. If you're motivated to grow with a company that restores homes, businesses, and peace of mind for our customers, we'd like to hear from you.