Intake Sales Specialist

Intake Sales Specialist (Disaster Recovery) — Greater Sacramento

SERVPRO Carmichael/Citrus Heights Roseville/E&W Modesto/Manteca is a large-loss mitigation & reconstruction team that shows up when it matters most. We move fast, stay organized, and do what we say—without drama.

Why You'll Love It

• High-pace, high-purpose: Every call matters. No two days are the same.
• Tight, supportive crew: Collaborate, solve problems, win together.
• Real growth: Clear goals, training, and room to move up.
• Competitive pay
• Great benefits (medical, PTO, holidays)
• Professional development and career progression

What You'll Do

• Own the first impression: Answer inbound calls/chats fast, with empathy and urgency.
• Qualify + convert: Ask smart questions, set expectations, and close the intake to a scheduled inspection—speed-to-lead is everything.
• Set up the job right: Capture complete details (loss type, scope, access, decision maker, insurance info) and book the right team/timeframe.
• Coordinate the handoff: Seamless transition to operations/sales; no dropped balls.
• Document like a pro: Log every interaction in the CRM, clean and complete.
• Improve the playbook: Spot gaps, suggest tweaks, and help us level up scripts, templates, and workflows.

What Success Looks Like (KPIs)

• ⏱ Speed-to-lead: under 60 seconds on new inquiries
• Qualified-to-scheduled conversion: 80%+
• Data hygiene: 100% complete/accurate CRM entries
• CSAT/Review mentions: positive customer feedback tied to your calls

What You Bring

• Sales-minded customer service: You can guide stressed callers, build trust, and ask for the next step.
• Organized under pressure: Multitask without dropping details.
• Clear communicator: Professional, direct, and calm—phone, text, and email.
• Tech-comfortable: CRM data entry, call notes, templates, basic reports.
• Grit + accountability: You own outcomes. No excuses, just solutions.

Bonus points: Restoration, construction, trades, dispatch, or insurance experience; bilingual

Schedule & Location

• On-site | Greater Sacramento
• Full-time with occasional after-hours rotation during major events

Compensation: $20.00 - $27.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.