Lead QA Engineer - Remote Eligible

Lead QA Engineer

ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We're the all-in-one platform bringing modern efficiency to a complex market. We're trusted by some of the world's largest and most sophisticated fleets and insurers.

Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it's back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly.

As one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding, we're leading this transformation. Join us and help shape the future of vehicle repair.

About the Role

Service is looking for a highly skilled lead QA engineer to join our team remotely. As a core delivery team member, you will be responsible for validating functional and non-functional requirements, ensuring our products meet the highest quality standards. You'll leverage both a strong QA mindset and technical expertise to support our development teams in building reliable and scalable software solutions.

What You'll Do

• Test Planning & Execution: Decompose product requirements into comprehensive test cases, ensuring full coverage of business and technical needs.
• Strategic Testing: Leverage a risk-based approach to determine the optimal balance between manual and automated testing, ensuring a strong focus on user experience, performance, and system reliability.
• Debugging & Troubleshooting: Investigate issues by analyzing logs, debugging applications, and identifying root causes of failures.
• Database Querying: Write and execute SQL queries to validate data integrity and troubleshoot backend issues.
• Automation & CI/CD Alignment: Make informed decisions on what, when, and how to automate, balancing efficiency with development speed.
• Defect Management: Identify, document, and track defects, working closely with developers to resolve issues efficiently.
• Collaboration & Mentoring: Work within a Scrum team, sharing QA best practices and helping teammates improve testing strategies.

What You'll Bring

• 5+ years of experience as a Quality Assurance Engineer, with a strong track record of ensuring software quality in complex systems.
• 3+ years of experience leading a team in a Scrum framework on medium to large-sized projects, fostering collaboration and driving quality initiatives.
• QA Mindset: A keen eye for detail, a passion for delivering quality, and a proactive approach to identifying potential issues before they arise.
• Strong Communication: Ability to clearly articulate test findings, risks, and recommendations to both technical and non-technical stakeholders.
• Technical Expertise: Experience debugging applications, analyzing logs, and using developer tools to investigate issues.
• Database Proficiency: Ability to write and optimize SQL queries for testing and troubleshooting purposes.
• Test Automation Experience: Familiarity with automation frameworks (e.g., Selenium, Cypress, Playwright) and API testing tools (e.g., Postman) is a plus.
• Agile & CI/CD Familiarity: Understanding of Agile methodologies, version control (e.g., Git), and CI/CD pipelines.

Why You'll Love Working Here

We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you'll fit right in.

What We Offer

• Competitive pay with equity
• Medical, dental, and vision coverage
• Flexible PTO and company holidays
• Remote-friendly setup with home office support
• Learning and development budget
• Wellness stipend to support your health and well-being
• Paid parental leave

Benefits may vary by location and role. If you're motivated by impact and aligned with our values, we want to hear from you. You don't need to meet every single requirement — we care about your skills, drive, and how you work with a team.

Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.