Intern, Customer Support Engineer

Intern, Customer Support Engineer

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we've got your back.

We are seeking a customer-centric and technical-savvy Intern to join our fantastic support team in Santiago. This role is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple technical problems. You will be working in both cloud and data center environments. You will also participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.

What you'll be doing:

• Communicate efficiently and effectively with our customers
• Own customer communications and issues from initial contact until resolution
• Become an encyclopedia of knowledge about relevant products and their capabilities and common application
• Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
• Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
• Resolve issues raised within SLA with the aim of preventing future problems
• Learn, document, and share knowledge with others

What you'll bring to the table:

• Currently pursuing a degree in Information Technology, Computer Science, or similar.
• Strong data analysis, critical thinking, and problem-solving skills
• Outstanding communication skills in English which is our common language and will be required for day-to-day operations (it does not need to be certified)

Your leaders:

Our Maipucino superstar, Gon, has worn many hats over the years, and he is now our Director of Operations. With a focus on increasing efficiency and mentoring others, he is a great role model to learn from. Together with your Manager, Renzo, they will enable you to support our customers while you reach new heights #WeGotYourBack

Perks:

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
• Stock options: you have the opportunity to participate in the ownership of the company.
• Health insurance: we support you and your family–your well-being matters.
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
• Career pathways program: you can grow horizontally, vertically, or any way you want.
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process:

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!