Workplace Services , Site Lead

Workplace Services, Site Lead

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from 'ideation to expiration', and we are a key influencer of the employee experience by way of our workspaces, services and amenities.

We are seeking an experienced Workplace Services Site Lead in (location) to coordinate and oversee day-to-day facilities management, employee programs, and meeting & events responsibilities. As the WPS Site Lead, you will oversee Workplace Services (WPS) Operations, and stakeholder engagement for the site. This position requires an on-site presence (5 days/week, 8am-5pm M-F) and is available for emergency response 24/7/365.

Key responsibilities include:

• Oversee WPS on site programs, including but not limited to soft services, meeting room and event services, office supplies, amenities & perks, move management, and landlord interactions.
• Manage vendors including, but not limited to maintenance, HVAC, electrical, security, janitorial, furniture and kitchen services to ensure proper delivery of their services.
• Engage and coordinate with key stakeholders, providing updates and incorporating their feedback into improving workplace experience program and operational decisions. Collaborate with Employee Services and Experience & Events Leads to ensure seamless service delivery and engagement.
• Effectively utilize our ServiceNow platform, including receiving and reviewing requests, assigning or completing work orders, and tracking completion/closeout of tasks and requests.
• Manage the location's operating expense budget pertaining to local responsibilities. Responsible for actively managing budgets, track work to cost centers, and provide regular budget updates

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• At least 3 years' experience in workplace coordination role.
• Must have worked in a fast-paced environment.
• Previous management experience is desired.
• A Facilities and H&S related qualification is desirable.