Staff Systems Engineer, Kubernetes Infrastructure

Staff Systems Engineer, Kubernetes Infrastructure

The Systems Engineering organization provides infrastructure consulting, delivery, and support escalation to ServiceNow's product teams.

We are looking for an experienced infrastructure engineer to join our team in Dublin. You will be crucial in architecting and deploying robust, scalable, and secure on-premise Kubernetes infrastructures. Additionally, we are looking for candidates interested in the Product Owner role, where you would be responsible for defining and prioritizing the product backlog, ensuring alignment with business objectives, and acting as a liaison between technical teams and stakeholders.

The ideal candidate for this team is energized when presented with many different challenges; entertained when working with many technologies; and above all derive great satisfaction by seeing an immediate and observable impact of their work on their customers' outcomes.

What you get to do in this role:

• Design and implement Kubernetes solutions utilizing the organization's current and future capabilities.
• Act as a representative for service owners to Sys Eng's internal Product Owners, influencing priorities and shaping feature roadmaps for existing capabilities.
• When needed, develop new systems and capabilities from the ground up, ensuring the code is clean, rigorously tested, well-reviewed, and scalable.
• Mature and transition developed solutions to Operations for ongoing maintenance.
• Provide consultation to service owners on their engineering needs within Systems Engineering.
• Work with a broad spectrum of technologies, including containerization, compute and network management tools, Kubernetes, the ServiceNow platform, configuration management tools, and foundational systems like DNS/LDAP/DHCP, among others.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven ability to drive change, with a passion for and experience in successfully introducing new services at scale.
• Strong technical background with broad experience in delivering solutions across multiple layers of the technology stack, from bare metal servers to application CLIs/UIs.
• A continuous learner who thrives on solving new problems, exploring new technologies, and sharing knowledge with others.
• Proficiency in software development, including experience in designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Ansible.
• A commitment to continuous improvement, both personally and in the work environment.
• A collaborative mindset, enjoying teamwork and working across different teams.
• Strong oral and written communication skills.