Sr. Technical Consultant (developer), Servicenow HR And Workplace Service Delivery Solutions

Sr. Technical Consultant (Developer), ServiceNow HR and Workplace Service Delivery Solutions

The Role

A Technical Consultant (TC) for ServiceNow Core Business Transformation Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.
• Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains.
• Advise customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution technology.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Develop required portal components.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Up to 50% travel annually, driven by customer needs and internal meetings.