Sr Software Quality Engineer

Sr Software Quality Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Maintain existing automation test frameworks.

• Collect and report quality metrics from test execution.

• Work with developers to design specific testing strategies for features being developed and automate them.

• Create comprehensive test plans; execute and automate them

• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Hands-on experience with prompt engineering: ability to craft, test, and optimize prompts for task accuracy and efficiency.

• 6+ years professional experience in quality assurance or application development and in leading quality efforts within a scrum team of 4-6 QE engineers

• Experience in Java programming with Selenium, JUnit and TestNG, JavaScript.

• Experience with Windsurf(or similar IDE), Jenkins, Maven, Gradle and Git

• Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect

• Advanced working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks

• Experience driving cross-team technical discussions with an understanding of SDLC concepts

Highly desirable:

• Software Quality Engineering experience, with deep expertise in Java /Javascript/Seleniumand modern enterprise application design.
• Experience with Enterprise Applications Data Model such as Oracle , Salesforce , SAP , or other ERP/CRM systems.
• Proven track record in building data pipelines, Analytical content including metrics , KPIs and Dashboards
• Familiarity with ETL/ELT processes , data modeling , and orchestration frameworks (e.g., Apache Airflow, Kafka, MuleSoft).
• Understanding of analytics tools and data visualization platforms (e.g., Tableau, Looker, Power BI) and how they integrate into workflow solutions.
• Experience working with ServiceNow or similar workflow platforms (preferred).