Sr Manager, Systems Engineering Management

Sr Manager, Systems Engineering Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Manage the quarterly and annual planning, team objectives, individual goals, deliverables, hiring, development plans, and performance reviews.
• Provide technical guidance for systems optimization opportunities and participate in architectural reviews.
• Assess risks, vulnerabilities and mitigations of existing systems to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectation.
• Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.
• Represent the global Systems Engineering team to both internal and external stakeholders.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 14+ years' experience leading systems/software/hardware development and Infra engineering.
• Deep background in Linux systems architecture and engineering on a global scale is a must.
• Fluency with the components of infrastructure including hardware platforms, OS, virtualization, Azure public cloud, and web applications and databases.
• Prior experience in software development/engineering, release management, DevOps and managing large-scale server infrastructure.
• Extensive experience in Infrasturcture Engg, Networking: TCP/IP, DNS, DHCP etc.
• Experience with configuration management platforms at scale.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Work cross-functionally to build consensus and drive complex projects and issues to completion.