Sr Enterprise Account Executive - Retail (midwest)

Sr Enterprise Account Executive - Retail (MidWest)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of Enterprise Retail prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

• Current location in US MidWest (MO Strongly Preferred)
• 10+ years of sales experience within Enterprise Software sales organizations
• 5+ years as Enterprise Account Executive: selling full portfolio to accounts with 10K+ employees
• Top Performer: Demonstrates achieving and exceeding sales targets consistently throughout career
• Retail Strongly Preferred: Experience selling enterprise solutions to retail C-suite and senior leadership (e.g., Chief Customer Officers, CFOs) with understanding of retail-specific business drivers including customer experience, supply chain, and omnichannel strategies
• Experience establishing trusted relationships with current and prospective clients and other teams
• Success producing new business, negotiating, and building healthy C-Level relationships
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience exemplifies a "Customer First" and collaborative "Win as a team" approach to sales
• Willingness to travel up to 50%