Software Quality Engineer

Software Quality Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team Description

We are seeking a self-motivated and fast learner who can quickly adapt to new challenges. The ideal candidate will be responsible for ensuring our products and services meet established quality standards and align with customer specifications. This role will primarily focus on both manual and automation testing efforts. The candidate will be expected to validate features, perform regression testing, verify and report defects, write and execute use cases, automate tests, debug test failures, and contribute to overall quality assurance activities.

What You Get To Do In This Role:

• Maintain existing automation test frameworks
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments

Qualifications

To Be Successful In This Role You Have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of experience with technologies relevant to SN and coding skills with high-quality results.
• Experience working within different automated testing frameworks, including Java, Javascript, Python, JUnit, Selenium, TestNG and other open-source projects.
• Experience with the agile methodology for software development teams.
• Ability to understand several testing techniques (e.g. manual, performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.

For positions in this location, we offer a base pay of $95,900 - $148,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.