Senior Staff Systems Engineer

Senior Staff Systems Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Write and maintain software-defined declarative infrastructure, at scale.
• Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable.
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Research and implement new open-source and commercial tools, technologies, and methodologies
• Collaborate with peer teams who have built world-class networking and orchestration solutions

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Can drive architectural discussions and influence technical decisions to streamline and simplify our infrastructure.
• Will act as a technical lead for the team, removing manual processes in favor of automation.
• Will participate in compliance audits and ensure we are proactively meeting controls.
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others' knowledge. To succeed you will need to investigate and discover on your own.
• Is very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc.
• Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMWare vSphere, etc.
• Is comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby.
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Is an excellent oral and written communicator.
• Has integrity, honesty, and can uphold ServiceNow's values.