Senior Staff Software Engineer, Full Stack

Senior Staff Software Engineer, Full Stack

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team, collaborating with engineering leads, architects, and cross-functional partners.
• Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL.
• Design, develop, and optimize next-generation AI Agents that power intelligent automation and enhance user experiences.
• Contribute within a Scrum-based Agile environment that prioritizes hands-on coding and continuous delivery over heavy documentation and meetings.
• Partner with Connected Customer Experience (CCX) product teams to understand requirements and take ownership of features—from design and implementation to testing and delivery.
• Build intuitive, configurable software that supports diverse customer needs and enables easy adoption and customization.
• Play a key role in both the enhancement of existing products and the design and implementation of new features within the CCX portfolio.
• Share knowledge, provide guidance, and contribute to a culture of learning and collaboration across the team.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum of 15 years of related experience building enterprise-grade applications.
• 10+ years of Full Stack Development (expertise in end-to-end application development, maintenance, & deployment covering all platform and UI/UX aspects)
• Exposure to or hands-on experience with GenAI solutions, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), or Agentic AI systems.
• Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.

Experience working across multiple technology stacks, including:

• Cloud Platforms: Azure, AWS
• Messaging Systems: Kafka, Dell Boomi
• Monitoring Tools: Splunk, Catchpoint
• Web Infrastructure: API Gateways, CDNs
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Advanced knowledge of data structures, algorithms, design patterns, and software performance tuning
• Advanced experience working with relational databases including development, troubleshooting and performance optimization.
• Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority.
• Experience in end-to-end Custom Application development on ServiceNow platform is added advantage
• Excellent communication and interpersonal skills; able to translate complex concepts for various audiences.
• Strong organizational skills with the ability to manage and prioritize multiple complex initiatives.
• Operate with a higher degree of autonomy, level-head, acting as a force multiplier by identifying and solving ambiguous, product problems
• Passion for web technologies, reusable components, and building developer-friendly platforms