Senior Software Engineer

Senior Software Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is looking for a full stack senior software engineer to join the Customer Service Management (CSM) team, where innovation meets collaboration! This is an exciting opportunity on a newly formed team building a new product from scratch!

We're assembling a new, cross-functional team to build a next-generation product powered by cutting-edge AI technologies. As part of this early-stage initiative, you'll help shape not just the product, but the team, culture, and roadmap from the ground up.

What you get to do in this role:

• Full stack engineer with good experience in JavaScript and server-side JavaScript technologies to join our application engineering team.
• Design, build, and deploy software for a brand-new AI-driven product.
• Collaborate closely with product managers, designers, and AI researchers to turn early concepts into working prototypes and scalable systems.
• Integrate AI/ML models (e.g., LLMs) into a user-facing product.
• Build high-quality, clean, scalable and reusable UI code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing
• Focus on highly reusable and modular UI/UX frontend components and patterns to accelerate other development teams and customers

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience integrating or working with AI/ML models (eg. LLM)
• 6+ years of experience in full stack development with JavaScript, HTML, CSS.
• Solid understanding of web security best practices and performance optimization.
• Experience with any of the modern UI frameworks like Angular, React
• Passion for JavaScript, the Web as a platform, and building reusable, component-driven architectures.
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Strong design, collaboration and communication skills to work cross-team around the org.
• This role is a flexible work persona, requiring a minimum of 2 days in office in our Santa Clara headquarters location.
• This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

FD21

For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.