Senior Software Engineer

Senior Software Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Knowledge Graph, Platform Engineering group is in the heart of building AI at ServiceNow. Our Products tagline is "AI that knows your Business". We are on a mission to provide personalized, relevant, pre-emptive answers / data to Humans and AI agents seeking data. It is in the heart of AI Search, Virtual Agents, AI Agents and other AI solutions to act smarter and add great business value.

The group is looking for a talented full stack Engineer with expertise in UX technologies.

You will play a major part in architecting solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started and we need your help in building and making available an amazing range of solutions to our enterprise customers around the world.

• Work with product owners to understand detailed requirements and help architect high-quality solutions to our users
• Architect and get a quorum on the solution across partner teams and consumers.
• Join the team in building the best cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
• Understand various technology options in terms of performance, accuracy, cost and guide team with the right solutions.

Qualifications

To be successful in this role you have:

• 5+ years of experience in architecting and implementing complex Enterprise applications across different stacks.
• Good experience with any of the modern UI frameworks like Angular, React or Vue
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Expertise in Java, JS, OOP, Design Patterns, time and space-efficient algorithms.
• Expertise with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Analytical and design skills
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.