Senior Sales Enablement Manager - Onboarding Sales Trainer

Senior Sales Enablement Manager - Onboarding Sales Trainer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Global Learning & Development (GLD) team is looking for a Senior Onboarding Sales Trainer to deliver and scale world-class onboarding experiences for our global sales organization via the ServiceNow Sales Academy.

As a Senior Sales Trainer, you will facilitate dynamic, practical learning experiences that prepare new sellers to succeed in complex enterprise environments. You'll coach on real customer conversations and engagements while reinforcing our sales methodology, AI-native tools, and GTM systems.

You will play a pivotal role in shaping the future of ServiceNow sellers and directly influencing seller performance and revenue outcomes. This is not a traditional facilitation role – it requires enterprise sales fluency, an AI-first mindset, coaching depth, and the ability to translate ambiguity into clarity and action.

Primary Responsibilities

• Deliver high-impact sales training sessions that teach sellers how to win in complex enterprise deals with credibility and strong facilitation presence.
• Coach Salespeople in the skills and activities to drive success
• Reinforce our sales methodology, GTM process, systems, and AI-native tools, translating strategy into practical seller execution.
• Elevate delivery quality across the Sales Academy by mentoring trainers, setting facilitation standards, and modeling best-in-class coaching.
• Leverage data and AI to personalize learning, strengthen feedback loops, and continually improve onboarding effectiveness.
• Partner with GLD and GTM teams to ensure alignment on messaging, sequencing, readiness planning, and global launch support.
• Manage learner progression, support completion reporting, and provide hiring managers with clear readiness insights and development recommendations.
• Work across global time zones to support regional teams and deliver experiences as needed.

Qualifications

To be successful in this role you have:

• 5–7+ years in Sales Enablement, Sales Training, or Enterprise SaaS sales
• Deep understanding of enterprise sales cycles, value selling, MEDDICC/MEDDPICC, Challenger, buyer alignment, and customer value realization
• Proven excellence in virtual training, coaching, and elevating peer or participant engagement
• Demonstrated sales credibility — able to translate strategy into practical selling motions and real-world application
• Experience using AI tools to enhance sales productivity, insights, or coaching
• Strong communication, executive presence, and storytelling abilities
• Data-driven mindset; skilled at analyzing feedback and identifying opportunities to improve learner experience
• Experience collaborating with global stakeholders and cross-functional GTM teams
• Proficiency with common sales and enablement systems (Zoom, Teams, Microsoft, LMS platforms, Seismic, Intrepid, etc.)
• High comfort with CRM platforms and reports (Dynamics, Salesforce)
• Excellent verbal and written communication skills, facilitation, problem-solving, analytical, presentation abilities, and strong business acumen.

JV20

For positions in this location, we offer a base pay of $152,700 - $267,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.