Sales Development Representative

Sales Development Representative

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is looking for a high achieving Sales Development Representative to join our expanding Global Sales Development team. You will produce new business pipeline in mid- to large-size enterprises, working with Lead Development Representatives and Field Sales professionals.

What you get to do in this role:

The Sales Development Representative builds sales pipeline by identifying qualified opportunities:

• Establish new business relationships with influential contacts within target accounts
• Understand an organization's goals
• Identify new sales opportunities and pass them to Field Sales team members in the CRM
• Partner with Field Sales to create regional territory plans
• Use our technologies to prioritize, disposition and manage marketing leads to maintain service level agreements with Marketing

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• A creative and customer-focused mindset
• Experience with telemarketing, lead generation, or cold calling
• A general understanding of Cloud Computing and SaaS offerings
• Ability to differentiate yourself to customers
• Travel for training or meetings may occasionally be required