Program And Partner Operations Manager Customer Health Assurance CEG

Program And Partner Operations Manager Customer Health Assurance Ceg

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Reporting to the Program Operations Lead of the Customer Health Assurance CHA team within the Customer Excellence Group CEG, the Program and Partner Operations Manager will support global program execution partner initiatives and cross functional alignment across Sales Customer Excellence Partners and Strategic Operations teams.

This role will also provide operational support for CHA Geo Strategic Advisors and Platform Strategists ensuring efficient processes, consistent communication, and strong partner collaboration to drive global scale.

What you will do in this role:

Support global operations for the Customer Health Assurance CHA program ensuring alignment across regions, partners, and internal teams.

Partner with Geo and Major Area Leads to identify at risk accounts, coordinate actions, track progress, and provide visibility to CHA and CEG Leadership.

Collaborate with Strategic Advisors and Platform Strategists to drive program execution, resource alignment, and timely issue resolution.

Coordinate across Sales, CEG, GPC, and Strategic Operations to align priorities, streamline data reporting, and enhance partner engagement.

Manage updates and reporting on key deliverables, milestones, and partner initiatives biweekly, monthly, quarterly.

Support the intake, tracking, and reporting of partner requests, work orders, and resource allocations.

Identify recurring operational challenges and recommend process improvements including development of self-serve assets, playbooks, and enablement materials to drive efficiency and scalability.

Contribute to partner enablement and communications to ensure clarity around engagement models, timelines, and deliverables.

Assist with the creation of collateral, success stories, and program summaries for internal and partner distribution.

To be successful in this role, you have:

5 to 7 years of experience in global operations partner management or program coordination.

Experience supporting large scale cross-functional programs or customer success initiatives.

Excellent organizational skills with a strong focus on execution, follow through, and attention to detail.

Strong written and verbal communication skills with experience preparing summaries and executive ready materials, presentations.

Familiarity with CRM systems, dashboards, and internal support ticketing tools for tracking and reporting.

Experience working with global teams across multiple time zones and levels.

Familiarity with ServiceNow programs, tools, and processes or similar enterprise environments preferred.

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.