Presales - Sr Enterprise Architect / Field CTO For Commercial Business - Remote Eligible

Presales - Sr Enterprise Architect / Field CTO for Commercial Business

ServiceNow is seeking an Enterprise Architect to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical and business leaders in our largest customers by developing cross-functional strategies and solutions. The Enterprise Architect role is focused on bringing business acumen, technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers in the [XXX] vertical industries to standardize on ServiceNow as the AI platform for business transformation. You will act as a business and technical leader for our customers in constructing the most complex solutions, designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high-level architectures and strategies leveraging best practices and industry standards resulting in customer trust and best in class solutions. You will work alongside customers, partners, and other account team roles to ensure the strategic, business, and technical integrity of proposed ServiceNow solutions, providing architectural guidance and support throughout customer engagements.

Key responsibilities include:

• Engage and collaborate with customer executives, internal colleagues, and strategic partners to uncover pain points and demonstrate the transformative potential of the ServiceNow platform.
• Lead enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives.
• Build vision and present a compelling vision that connects customers' business strategies with the ServiceNow enterprise AI platform.
• Articulate the value of ServiceNow solutions by conducting workshops to create customer deliverables.
• Foster strategic communication and innovation by engaging in meaningful dialogue with customer Enterprise Architects.
• Win as a team by collaborating internally to ensure customer requirements are seamlessly integrated into sales proposals and product development efforts.
• Lead thought leadership and community engagement by representing ServiceNow in panels, conferences, and community forums.

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years of IT experience, including 10+ years of success influencing senior technology leaders in pre-sales, customer, or delivery-focused roles.
• 5+ years of experience working with or implementing ServiceNow solutions.
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
• Current ServiceNow Certified System Administrator (CSA) certification.
• Expertise designing, implementing, and managing advanced architectures in an application domain.
• Experience integrating multiple systems or platforms.
• Familiarity with Enterprise and Industry Architecture frameworks.
• Excellent understanding of architectural principles for cloud-based platforms.
• Experience and understanding of multiple technical domains.
• Experience integrating AI into workflows and decision-making processes.
• Proficiency in designing and implementing scalable, secure, and robust IT solutions.
• Up-to-date with emerging technology trends and developments.
• Ability to prioritize work and make strategic bets on high-impact areas.
• Excellent communication and executive engagement skills.
• Ability to simplify complex concepts into compelling solution designs.
• Passion for building business relationships and driving customer-centric proposals.
• Proven ability to lead and mentor technical teams.
• Fostering a culture of continuous improvement and technical excellence.
• Strong problem-solving skills.
• Ability to think strategically and align technology with business goals.
• Travel is assumed and expected to be 50%.

For positions in this location, we offer a base pay of $175,000 - $220,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.