Presales - Sr Enterprise Architect / Field CTO For Commercial Business - Remote Eligible

Presales - Sr Enterprise Architect / Field CTO for Commercial Business

ServiceNow is seeking an Enterprise Architect to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical and business leaders in our largest customers by developing cross-functional strategies and solutions. The Enterprise Architect role is focused on bringing business acumen, technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers in the Commercial vertical industries to standardize on ServiceNow as the AI platform for business transformation. You will act as a business and technical leader for our customers in constructing the most complex solutions, designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high-level architectures and strategies leveraging best practices and industry standards resulting in customer trust and best in class solutions. You will work alongside customers, partners, and other account team roles to ensure the strategic, business, and technical integrity of proposed ServiceNow solutions, providing architectural guidance and support throughout customer engagements.

Key responsibilities include: engaging and collaborating with customer executives, internal colleagues, and strategic partners to uncover pain points and demonstrate the transformative potential of the ServiceNow platform; leading and designing enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives; building vision and presenting a compelling vision that connects customers' business strategies with the ServiceNow enterprise AI platform; articulating the value of ServiceNow solutions by conducting workshops to create customer deliverables; fostering strategic communication and innovation; winning as a team by collaborating internally to ensure customer requirements are seamlessly integrated into sales proposals and product development efforts; and leading thought leadership and community engagement by representing ServiceNow in panels, conferences, and community forums.

To be successful in this role, you have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. You also have 15+ years of IT experience, including 10+ years of success influencing senior technology leaders in pre-sales, customer, or delivery-focused roles. Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment is required, along with current ServiceNow Certified System Administrator (CSA) certification. Expertise in designing, implementing, and managing advanced architectures in an application domain, experience integrating multiple systems or platforms, and familiarity with Enterprise and Industry Architecture frameworks are also necessary. Additionally, proficiency in designing and implementing scalable, secure, and robust IT solutions, up-to-date knowledge of emerging technology trends, and excellent communication and executive engagement skills are essential. Proven ability to lead and mentor technical teams, fostering a culture of continuous improvement and technical excellence, and strong problem-solving skills are also required.