Partner Seller, Service Provider

Partner Seller, Service Provider

The Partner Seller manages ServiceNow relationships with our Service Provider Partner Ecosystem across the Central EMEA Region. A large part of this role is to manage, nurture and grow the regional Service Providers in the ServiceNow Partner regional ecosystem. This includes:

• Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
• Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
• Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Drive partner Go To Market in order to achieve sales objectives
• Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
• Coach partners both remotely and face-to-face
• Communicate partner programs' requirements and benefits across the ecosystem
• Provide daily management of partner ecosystem
• Work with ServiceNow ServiceProvide Partner Operations to ensure correct understanding of the sales operation model, and efficiently drive the quoting process
• Work with Partner Enablement to ensure reporting and best practice is being accomplished
• Conduct quarterly and bi-annual business reviews
• Develop partner business case and program roadmaps
• Articulate investment areas needed to both enter and progress through the partner program
• Implement remediation plans
• Manage partner portal and other systems
• Work towards partner revenue goals through teaming and subcontracting
• Participate in marketing events
• Approximately 50% travel

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• At least 5 years prior experience working with sales, marketing, or Service Provider sales management, or Channel and Alliance partnership management
• Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
• Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans
• Strong operational discipline and sales drive, ability to operate autonomously
• Fluent in German and English