Manager, Software Engineering Management

Manager, Software Engineering Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a highly motivated Software Engineering Manager to join our Engineering team. This role will focus on Instance automation and managing a team of talented software engineers working on ServiceNow platform and tools. The team will develop solutions using workflows, orchestration and developer tools within ServiceNow and Public Cloud environments.

What you get to do in this role:

• Plan and execute projects according to organization priorities, considering context, risks, and desired outcomes.
• Engage with your development team to support their day-to-day activities.
• Actively contribute to your team's project and conduct design review, code reviews and debugging.
• Interact and collaborate with other members of the infrastructure organization and the ServiceNow platform development teams.
• Lead a group of engineers in the Cloud Platform group. Mentor, grow and develop engineers.
• To be successful in the role:
• Experience in professional software development, preferably in the Cloud Infrastructure Environment, such as Azure, AWS or GCP
• Experience in building a talented team of software engineers
• Hands-on experience in a SRE or DevOps role or collaborating closely with SRE/DevOps teams.
• Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures, etc. across the stack.
• Strong foundation in distributed systems with demonstrated experience in designing and architecting systems.
• Excellent technical design, problem-solving, testing, debugging skills and an aptitude for learning new technologies quickly.
• Ability to think quickly and apply innovative ideas to solve complex and ambiguous problems.
• Familiarity with testing strategies and common industry tools used to ensure quality in scalable, resilient distributed systems
• Ability to work in a collaborative team environment, mentor junior staff, and develop pragmatic solutions in a fast-paced environment
• Skilled at managing customer requirements and expectations.
• Ability to hire top talent and build a productive team.
• Able to articulate broad concepts and use those concepts to understand and develop solutions for problems.

Preferred Experiences:

• Experience developing applications on the ServiceNow Platform.
• Experience working in a customer-focused environment.
• Excellent verbal and written communication skills.
• Hands-on experience with orchestration and automation of processes in cloud-scale environments

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have.

2+ years as a people manager and/or in a tech lead capacity

6+ years of experience in Software Development especially in Java and/or JavaScript.

6+ years of experience in SaaS and/or Cloud infrastructure development.

Experience building and operating cloud-scale systems.

FD21

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.