Hyperscaler Business Operations Manager

Hyperscaler Business Operations Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

We are seeking a highly motivated Senior Business Operations Manager to support our Hyperscaler Sales Organization. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow's biggest priorities.

In this role, you will:

• Be the strategic business operations partner for one or more of our hyperscaler (AWS, Google, Microsoft) sales leaders and team
  • Own all aspects of pipeline and forecast management for your aligned hyperscaler(s).
  • Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness.
  • Own communication and governance of operational and compensation policies and processes.
  • Support new rep onboarding – comp plan and quota assignments, system accesses, dashboard and tool enablement.
  • Partner with Sales, Sales Operations, Finance, Commissions, NPI, Legal and other cross-functional teams as needed on deal support.
  • Manage and resolve deal and compensation exceptions and escalations.
  • Provide input to and drive execution of all annual planning activities for your aligned hyperscaler(s).
• Lead cross-hyperscaler forecast consolidation and management
  • Own weekly roll up and communication of forecast across all hyperscalers.
  • Establish forecast processes, methodologies and tools for efficiency, scale and accuracy.
  • Drive forecast standardization and best practices across all hyperscalers.
• Lead strategy and implementation of 3rd party hyperscaler operations processes (example: Tackle or Workspan)

Qualifications

To be successful in this role you have:

• 7+ years experience in a software sales organization, supporting field reps and territories.
• Strong experience managing pipeline and forecasts.
• Strong understanding of the hyperscaler marketplace sales motion.
• Proficiency with sales systems: CRM, Anaplan, Varicent.
• Outstanding communication and interpersonal skills, with a proven ability to work collaboratively and cross-functionally.
• Excellent analytical and problem-solving skills with ability to drive conflict resolution.
• Advanced Excel skills are a must.
• Experience navigating evolving landscapes and shifting business priorities.
• Detail orientation coupled with a solutions-focused approach under tight deadlines.

For positions in this location, we offer a base pay of $131,300 - $229,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.