GTM Decision Support, Director

GTM Decision Support, Director

The Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action.

Our team operates at the intersection of data, analysis, and strategy:

• Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisions
• Decision Support: We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomes

By connecting data to action, our team ensures the organization operates with speed, alignment, and confidence.

As a Decision Support Leader, you'll act as a trusted advisor and internal consultant, owning complex, cross-functional analyses from framing to executive recommendation. You'll balance hands-on analytical rigor with executive-level influence — operating as both the architect and the builder of decision-ready insights.

What You'll Do

Shape High-Impact Decisions

• Lead the full lifecycle of decision analysis: define the problem, structure the approach, model scenarios, and distill implications
• Synthesize quantitative and qualitative inputs into clear recommendations that help executives act with confidence
• Translate ambiguity into clarity by grounding decisions in data, logic, and tradeoff transparency

Deliver Analytical and Strategic Depth

• Build advanced models, perform sensitivity analyses, and validate outcomes to ensure recommendations are defensible and actionable
• Partner with analysts to scale your impact while remaining hands-on when stakes are high or timelines are short
• Develop and maintain frameworks for recurring GTM decisions such as productivity, headcount deployment, renewal metrics, and market prioritization

Influence Without Authority

• Partner across Sales Ops, Finance, Marketing, DT, and HR to align assumptions, reconcile data differences, and ensure decisions are grounded in operational reality
• Build trust as a thought partner to senior leaders who rely on your perspective for judgment, not just numbers
• Drive alignment and action across stakeholders through clear, evidence-backed storytelling and presentation

Elevate Decision Quality Across GTM

• Establish repeatable processes, tools, and templates that improve the speed and quality of decision-making
• Mentor analysts and peers, sharing frameworks and methodologies that raise the analytical bar
• Continuously refine how data, insight, and execution connect — ensuring decisions translate to measurable impact

What Success Looks Like

• Executives consistently seek your input before making high-stakes GTM decisions.
• Decision briefs and models clearly articulate "what we know," "what it means," and "what we should do"
• You're recognized for combining rigorous analysis with sound judgment and pragmatic recommendations
• Your work accelerates alignment, reduces rework, and helps the business move faster with conviction

What You Bring

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10–15 years of experience in GTM strategy, commercial analytics, corporate strategy, or management consulting within a high-growth enterprise or SaaS environment.
• Proven ability to independently lead end-to-end analyses — from problem definition to executive-ready delivery
• Advanced modeling and analytical capabilities (Excel, SQL, Tableau/Power BI, or equivalent).
• Strong executive presentation (powerpoint) and communication skills; adept at simplifying complexity and influencing senior stakeholders
• Deep understanding of GTM motions across Sales, Customer Success, and Channel ecosystems.
• High ownership mindset; thrives amid ambiguity and shifting priorities
• Bachelor's degree required; MBA or advanced degree preferred