Director Of Engineering Analytics

Director of Engineering Analytics

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our customers, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are looking for a strategic and technically adept Director of Engineering Analytics to drive AI and insights across release management, quality engineering and cloud services.

In this role you get to:

• Lead and scale the team and programs responsible for analytics led value for the engineering teams
• Quantify the value of AI in engineering operations by working with other analytics and engineering teams, and drive the adoption of the AI Control Tower in managing AI use cases across engineering
• Connect product telemetry, technical support and engineering insights to improve visibility to release and product quality
• Deliver insights, scorecards and reporting and analytics across release management, cloud services, SRE and QE functions
• Manage a team of Product Managers, Data Engineers and BI Developers, and collaborate with other supporting analytics teams to deliver insights to optimize engineering processes

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 13+ years of professional experience, with extensive experience in the B2B or Enterprise SaaS domains
• Extensive hands-on experience developing and delivering actionable insights for product or engineering management
• 7+ years of people management experience, leading or influencing technical teams, preferably with a global remit.
• Ability to communicate with and influence senior business executives and to translate between technical and non-technical teams.
• BA/BS, with preferred concentration in business or a quantitative field; Masters degree preferred but not required.
• Demonstrated experience working cross-functionally with business and technical teams.
• Passion for and experience in applying AI to business problems in the SaaS product domain.
• Ability to manage multiple priorities in a fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with high attention.

For positions in this location, we offer a base pay of $170,300 - $298,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.