Restoration Operations Coordinator

Job Title

ServiceMaster by GBS is a family-owned white glove restoration company specializing in water, fire, and damage restoration for homes and businesses.

About This Role

We need someone who can walk in and own this role. You'll be managing communications, coordinating jobs, working with insurance adjusters, overseeing field crews, and keeping the entire operation running smoothly from the office. This is a high-responsibility position and compensation reflects that — the more you bring to the table from day one, the more you earn from day one.

What You'll Actually Do

• Manage all communications with clients, adjusters, and vendors — professionally and efficiently
• Follow up with customers after job completion to ensure satisfaction and uphold our white glove standard
• Oversee job tracking and ensure everything is documented and up to date
• Coordinate field crews — equipment, documentation, photos, and job notes
• Monitor and manage inventory across the office and warehouse — coordinate supply orders proactively before things run out
• Work with Xactimate and other industry platforms
• Handle paperwork, reporting, and administrative tasks end to end
• Be a key part of our operations and uphold our white glove standard at every level

What We're Looking For

• Experience in restoration, construction, insurance, or a related field — the more the better
• Familiarity with Xactimate or similar platforms is a strong plus
• Tech savvy — you'll be working across multiple platforms and tools daily
• Exceptional written and verbal communication skills
• Someone who can manage multiple moving parts without dropping the ball
• High attention to detail and a high personal standard
• Self-sufficient — you don't need your hand held to get things done
• Reliable and committed — we're looking for someone who wants to grow with us long-term
• Spanish speaker is a plus

Compensation

$55,000–$100,000 based on experience. Compensation is based entirely on what you bring to the table — the more you can do from day one, the more you'll earn from day one.

Location & Availability

Our office is located in Valley Stream, NY. Because we are an emergency service company, we occasionally require staff to come in on short notice. Candidates must be located within reasonable commuting distance and have reliable transportation.

How To Apply

Send your resume and a cover letter that answers this question: Walk us through your experience and tell us specifically what you could take off our plate from day one. Applications without a cover letter will not be considered.