Operations Manager

Operations Manager

Currently looking to fill position working out of our Oakmont office serving all of Western Pennsylvania

Are you an experienced manager capable of managing the production of a multi-service company? Are you looking for a challenge or change in your career? Are you an enthusiastic leader, capable leading a diverse team? Do you have experience of implementing and maintaining quality standards and procedures? Are you capable of creating and executing plans to improve productivity, reduce costs and enhance customer satisfaction? A team player willing to be a team leader?

Our Operations Manager will oversee the day-to-day operations of ServiceMaster of Greater Pittsburgh's specialty cleaning, property restoration, and repair firm. Will be responsible for managing various aspects of multi-service company, including production, quality control, and resource allocation. Will collaborate with department leaders to streamline operations and achieve organizational goals. The role is critical for driving efficiency, productivity, and quality across the entire organization. Will typically decide how to use company resources efficiently, promote high standards. Will use combination of leadership, analytical, and organizational skills to drive process improvements.

ServiceMaster of Greater Pittsburgh is one of the area's oldest and most respected property damage restoration and repair firms. For over 44 years we have delivered customer pleasing, award-winning service that has resulted in continued growth in revenue, customer service, and staff performance. We are located in Oakmont but service the Western Pennsylvania area and beyond. We are a family-like business that focuses on the outstanding customer experience our local customers enjoy, delivery of required performance our insurance partners require as well as enhancing the lives of our employees and service partners.

We provide emergency property restoration and reconstruction services to residential, commercial, and institutional clients in the western Pennsylvania area and beyond. Our service teams operate in a similar manner as a hospital emergency room in providing a wide variety of services to damaged or injured property. Our customers are leading insurance companies, property management companies as well as local hospitals, colleges, and venues. Our staff provides expert guidance to those who experience unplanned and unexpected property damage. We are "The Best Call to Make in the Worst Situation"!

Through our 5 service divisions we provide retail specialty services to residential and commercial clients; emergency water, fire, and smoke restoration to a wide variety of clients local and regional, we provide complete repair and reconstruction services as well as environmental and hurricane and national response to catastrophic events.

General Description of Duties Overseeing Daily Operations:

• Provide varied levels of operations support to help each department achieve department and overall company goals
• Ensure smooth and timely execution of all operational processes
• Supervise employees allocating resources and optimizing workflows to increase efficiency
• Create and execute plans to improve productivity, reduce costs, and enhance customer satisfaction
• Track key performance indicators and making adjustments to optimize processes and performance
• Oversee operational budgets, controlling expenses and ensuring efficient resource allocation
• Manage quality performance standards throughout all departments
• Work with and develop department leadership to align operational activities with overall business goals

What you will enjoy when working here:

• An opportunity to work as part of a team that delivers much needed services and products to homes and businesses that have undergone property damage as a result of fire, flood, and storms.
• An opportunity to grow and make a strong contribution to a growing company while fulfilling your personal needs.
• Competitive compensation based on experience.
• On call compensation for participating in Emergency on call program
• Healthcare benefits
• 401k with company matching contribution.
• Paid time off including paid holidays, Vacation etc.
• Monthly performance-based incentives.
• Industry and professional training opportunities
• Company paid life insurance.
• Company paid short term and long term disability insurance coverage
• Work in a recession proof industry
• Fun family like work atmosphere

Job Requirements:

• High school graduate or equivalent; college degree preferred.
• 5-8 years experience demonstrated business team leadership
• Valid Driver's License and satisfactory driving record
• Criminal background and Drug Screening required.
• Willingness to meet clients outside of regular business hours.
• Strong verbal and written and communication skills.
• Strong ability to use technology including hand held devices, and business related software
• Can effectively present information to to diverse employee groups as well as customers and vendors
• Has strong aptitude and understanding of standard business reports such as P&L statements
• Has strong analytical skills and experience using Excel and other business software
• Some work required outside of traditional working hours as part of our emergency response program.

Additional Desired Job Requirements:

Must possess strong leadership skills to motivate and guide teams, foster a positive work environment and ensure strong team performance. Must have ability to analyze data, identify operational inefficiencies, and develop effective solutions. Must possess excellent communications and interpersonal skills to effectively interact with employees, managers and other stakeholders. Must possess excellent organizational and time management skills to manage multiple tasks, prioritize effectively and meet deadlines. Must be able to express or exchange ideas with others quickly, accurately, and receive and act on detailed information.

Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 50 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to work extended shifts based on situational needs and business conditions
• Must be able to climb stairs, ladders and ramps throughout the work day
• Must have ability to walk, stand and move throughout various worksites and conditions for extended time
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.

Compensation: $70,000.00 - $85,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.