B2b - operations Manager (m/w/d)

ServiceHero

ServiceHero strives to become the leading provider for solving household emergencies, from broken water pipes to pest control and locksmith services. Our digital platform provides fast and transparent help by connecting qualified professionals with affected customers. As Germany's largest provider for pest control with SchädlingsHero, we have already made a first step in this direction. Currently, we are working with RohrHero in the field of pipe and sewer cleaning and are getting closer to our vision every day.

Tasks

• Processing of orders from our B2B customers such as property management companies, hotels, insurance companies, care facilities, and restaurants.
• Coordination between customers, their end customers (e.g., tenants), and our service providers to ensure a smooth process.
• Creation and management of invoices as well as preparation of documents for our external accounting.
• Maintenance of customer data in our CRM system (HubSpot) and in internal tools.
• Processing of customer inquiries and support in resolving open items.
• Participation in the development of new processes and structures in the B2B area.
• General administrative tasks to support the B2B team.

Qualification

• Completed commercial education or a comparable qualification.
• First professional experience in the commercial sector or as a clerk/secretary, ideally in the B2B environment.
• Secure handling of office programs (Word, Excel, Google Docs, Google Sheets).
• Basic knowledge of CRM systems (e.g., HubSpot) is an advantage.
• Reliable and structured working style with high precision and accuracy.
• Affinity for numbers and experience in handling invoices and orders.
• Good communication skills and service orientation.
• Self-initiative and willingness to participate in a dynamic environment.
• Fluent German in speech and writing.

Benefits

• Flexible working hours and the possibility to work remotely.
• 30 paid vacation days per year.
• Competitive salary.
• Self-responsibility in your area of responsibility.
• Start-up atmosphere in the early phase, in which you can have a real impact.
• Modern office in Berlin with the latest equipment.
• Budget for training and development (L&D budget).

ServiceHero promotes equal opportunities. We are committed to creating an inclusive work environment. Applications from people with different backgrounds, including age, nationality, people with disabilities, marital status, religion and beliefs, as well as sexual orientation, are welcome with us.