Directeur De Centre De Services (pcc) | Care Center Manager

Joining A Great Place To Work!

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Job Responsibilities

Financial Management

• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
• Accountable for monitoring and achieving annual financial goals
• Approve expenditures and invoices including overtime

Operations

• Manage the daily activities ensuring on-time services
• Assure the location's operating practices comply with applicable federal and state regulations and Company policies
• Establish location goals and priorities
• Effectively present and communicate Company and Market strategies, values, and goals to staff
• Manage frontline supervisor's responsibilities, expectations, and accountabilities
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

People Development

• Develop a strong, trusting, and reliable team
• Understand team members' career aspirations and provide assignments to develop skills and or close gaps
• Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
• Collaborate with Human Resources and Market Leadership for recruiting and retention

Other

• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Develop and or implement plans to improve customer satisfaction index and on-line community reviews

Minimum Requirements

Education

• High school diploma or equivalent
• Technical school diploma or Mortuary Science or Bachelor's degree in Mortuary Science

Certification/License

• Embalming license required

Experience

• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
• Minimum (2) years of experience managing people or projects
• Budgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends
• Financial and business acumen
• Proficient in MS Office suite
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Excellent customer service skills

Postal Code: G7H 1S6 Category (Portal Searching): Operations Job Location: CA-QC - Chicoutimi