Conseiller En Préarrangements Funéraires | Sales Professional - Inside Sales

Job Opportunities

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Job Responsibilities

Generating sales leads

• Be self-responsible for prospecting at least 1 to 2 hours per day.
• Obtain references from families served by the branch.
• Network and build community and civic relationships.
• Explain and make presentations to families served and referred families.
• Maintain an activity level and track it to ensure productivity.

Establishing relationships with families

• Respond to client inquiries in a timely, respectful, sensitive and professional manner.
• Connect with families through listening, honest communication and genuine concern.
• Develop an understanding of each family's unique needs and offer solutions that provide value to them.
• Stay in touch with families to ensure satisfaction.
• Prepare for all appointments and perform all procedures with professionalism and attention to detail.
• Follow through on all customer problems and requests.
• Build trust-based relationships to earn the right to ask for referrals.
• Earn the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning.

Teamwork

• Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
• Collaborate and team with funeral directors, location managers, and other members of funeral home and cemetery staff, to provide seamless, high quality service.
• Thoroughly and completely review previous services and contacts with families to prepare to support current needs and or sales.
• Share family concerns with rest of the SCI team.

Minimum Requirements

Education

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.

Licenses

• Current state/province issued driver's license with an acceptable driving record.
• Insurance license if required by state/province law and as prescribed by each state board.

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire.
• Ability to work a number of evenings and or weekends every month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Flexible hours but, at times must have the ability to work up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Compensation

• $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)