Assistant(e) Aux Services Funéraires | Funeral Services Assistant

Funeral Services Assistant

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Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

Duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Responsibilities include:

• Preparing services, including the installation and delivery of floral arrangements, chairs, caskets, urns, photos or other keepsakes of client families, and ensuring proper care and storage of any of these items.
• Preparing all necessary documents for services, cremations, and maintenance, as directed by management.
• Assisting with the respectful preparation of the remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
• Performing office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Running errands such as for floral delivery, picking up of supplies, documents, etc.
• Serving as an usher and may park cars or perform any transportation requirements.
• Driving funeral home vehicles for services and picking up families.
• Ensuring refreshments are available (where allowed by law).
• Assisting with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Preparing documents related to services, cremations, maintenance etc.
• Greeting and receiving client families and/or other persons entering the office for information and assistance.
• Accommodating the needs of the family during a service and/or visitation.
• May wash and clean funeral home vehicles and other client vehicles as required from time to time.

Minimum requirements:

Education:

• High school diploma or equivalent.

Experience:

• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.

Certifications/Licenses:

• Valid QC driver's license with an acceptable driving record required.

Knowledge, skills and abilities:

• High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behaviors and team player.

Postal Code: J7A 3R8

Category (Portal Searching): Operations

Job Location: CA-QC - Rosemere