Staff Software Engineer - Remote Eligible

Staff Software Engineer

The Identity & User Management (IUM) team is the secure front door to the entire ServiceTitan ecosystem. Our mission is to provide a unified, world-class identity platform that connects all ServiceTitan brands, enabling a seamless and frictionless experience for our users while protecting their most critical data.

We are looking for a Staff Software Engineer to serve as the team's technical anchor and domain expert. You will be a key influencer, responsible for championing our north-star architecture and leading the implementation of our next-generation, microservices-based platform. By solving complex identity challenges, you will be a key part of our mission to empower the trades and change lives.

What you'll do:

• Champion Technical Excellence: Act as the technical anchor for the IUM team, championing our service-oriented, north-star architecture and ensuring the microservices we build are scalable, secure, and reliable.
• Lead Critical Implementations: Take the lead on designing and implementing complex, high-impact microservices within the identity domain, tackling challenges in modern authentication, authorization, and user lifecycle management.
• Act as a Domain Expert & Mentor: Serve as a go-to expert on Identity & Access Management for other teams, providing technical guidance on integrations within our distributed ecosystem. You will mentor other engineers on the team, elevating their skill level.
• Drive Cross-Team Collaboration: Partner closely with product managers, principal engineers, and adjacent teams to solve complex integration challenges across our microservices landscape.

What you'll bring:

• Experience: 10+ years of professional software engineering experience, with a significant focus on building and scaling backend systems.
• Architectural Skill: Crucially, you must have deep experience designing, building, and operating scalable and resilient microservices. Experience with event-driven architectures using technologies like Kafka is a major plus.
• Domain Expertise: Expertise in Identity & Access Management (IAM) concepts and protocols (OAuth 2.0, OIDC, SAML, SCIM).
• Technical Proficiency: Expert-level knowledge of our tech stack, including C# / .NET, Web APIs, and databases like MongoDB and Microsoft SQL Server. Experience with caching technologies like Redis is also a plus.
• Modern Engineering Practices: A deep commitment to software quality, demonstrated through experience with Test-Driven Development (TDD) and a keen focus on observability (logging, metrics, tracing)
• Leadership & Influence: A demonstrated ability to lead complex projects, mentor other engineers, and influence technical decisions without formal authority. You are a role model for others.
• Communication: Strong communication and technical writing skills, with the ability to effectively collaborate with engineers, product managers, and other stakeholders.
• Growth Mindset: We realize we don't know it all, but we're learning and striving to build a better product every day. You share this passion for continuous learning and improvement.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.