User Support Specialist - expert (onsite)
Serigor
User Support Specialist-Expert
Location: Raleigh, NC
Duration: 12 Month
General on-site IT support for the Fayetteville Regional Office. This is advanced work in providing consultation, support and/or training for technology-based systems.
Employees may provide support of hardware, applications, operating systems, and networking.
This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.
Skills
Broad knowledge and skills from a range of technologies to address work assignments. Required. 3 Years.
General knowledge of IT security principles. Required. 3 Years.
General knowledge of Microsoft OS and general productivity tools; MS Office, SharePoint, OneDrive, OneNote, Power BI, and other general applications. Required. 3 Years.
Skilled customer service professional. Required. 3 Years.
Skilled IT consultant with ability to solve and/or prevent technical problems. Required. 3 Years.
Ability to independently resolve routine and non-routine issues on software and/or hardware. Required. 3 Years.
Ability to organize and follow complex and/or detailed technical procedures. Required. 3 Years.
Ability to solve unexpected problems associated with projects and daily work. Required. 3 Years.