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Service Support Analyst (onsite)
Provide technical support and resolve hardware and software issues for end users onsite
Raleigh, North Carolina, United States
1 week ago
Serigor
A consulting firm specializing in IT solutions, project management, and professional services for various industries.
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Service Support Analyst
Location: Raleigh, NC
Duration: 12+ Months
Technical assistance, support, and advice to end users for hardware, software, and systems.
Hands-on technical and functional assistance to business and technical users.
Remote technical and functional assistance to business and technical users.
Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Skills:
- Respond to incoming telephone or email inquiries and request for assistance. Required. 2 Years.
- Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users. Required. 2 Years.
- Determines the most effective manner to resolve client's issues. Consults with other staff when necessary. Required. 1 Year.
- Records, update, and assign tickets within Remedy Ticket System. Required. 1 Year.
- Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups. Required. 1 Year.
- Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. Required. 1 Year.
- Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements. Required. 1 Year.
About Serigor
A consulting firm specializing in IT solutions, project management, and professional services for various industries.