Coordonnateur Ou Coordonnatrice Du Service À La Clientèle

Job Title

Location: Parc national d'Oka

Salary: Class 6 ($49,854 - $79,602 annually) according to experience

+ Daily transportation support allowance of $4/day

Regular management staff position

Full-time (35h/week)

This job requires working weekends and holidays

Do you love the great outdoors and feeling useful?

Your Role

Ensure customer service management and mobilize your team to make our clients have a memorable experience.

Your Contribution

Under the immediate authority of the customer service manager:

• You coordinate all operations related to customer service: reception and information services, management of shops/convenience stores, equipment rental center as well as all activities related to commercial operations.
• You develop simple procedures and methods facilitating the control of operations and the transfer of information between services ensuring the quality of customer service.
• You participate in the recruitment and selection of staff for your service.
• You contribute to the training, supervision, mobilization and evaluation of the staff under your supervision.
• You plan the needs for materials and equipment necessary for the smooth operation of the operations.
• You mobilize and supervise the work teams to ensure the proper functioning of the operations.

Your Strengths

• Education in administration or tourism and three years of experience in a comparable job involving personnel management
• Knowledge in supervision of commercial activities
• Proficiency in MS Office software
• Good command of French and English.
• Initiative, rigor, autonomy, versatility and entregent

Your Advantages

• Free access to national parks as well as cross-country skiing, snowshoeing and biking trails; to the Aquarium of Quebec and other attractions of Sépaq
• Discounts of up to 50% on accommodation, equipment rental and products in store
• 50% discount on daily fishing and free hunting of small game in your establishment
• Defined benefit pension plan
• On-site accommodation

See all benefits on sepaq.com/career

Our Mission

To conserve, enhance and sustainably manage exceptional Quebec territories, for current and future generations.

Our Vision

Leader in sustainable tourism, Sépaq inspires commitment to nature.

Our Values

Agility, collaboration, courage, passion and performance.

The Société des établissements de plein air du Québec (Sépaq) brings together more than 3200 enthusiasts within the largest outdoor network in Quebec. The team works every day to achieve a mission that has a concrete and positive impact on the environment, on people and even on its own well-being. For more than 40 years, it has protected and enhanced natural territories and magnificent tourist attractions so that everyone can enjoy their benefits.

WATCH OVER OUR WORLD, IT STARTS HERE.

Sépaq subscribes to the employment equity program. We encourage women, visible minorities, ethnic minorities, indigenous peoples and people with disabilities to apply.

Applications will be treated confidentially. We thank all applicants, but we will only contact those who have been selected.