Customer Service Representative

Customer Service Representative

In our Motorcycle customer call center, our Customer Service Representatives provide quality customer service to insureds and customers. In this role, you will resolve service problems in a contact center environment via multiple channels including phone, email, and chat with a focus on quality and timely resolution. Under close supervision, you will follow standard processes and procedures on assignments of basic to moderate complexity. You may refer inquiries beyond your level of knowledge or authority to more experienced representatives or published material.

This position will be located at our El Paso, TX or Stevens Point, WI office locations under a hybrid work model. Based on qualifications and experience, this role can be filled as a Customer Service Representative I, Customer Service Representative II, or Customer Service Representative Senior.

What You'll Do

As a Customer Service Representative, you'll work within our Motorcycle customer call center to provide outstanding customer service by responding to inbound calls.

Additionally, you'll:

• Handle a high volume of phone calls from customers
• Perform pre-underwriting screening
• Verify coverage, evaluate submitted bills, and authorize payments
• Advise customers of billing policies and procedures and process policy changes
• Resolve customer inquiries and maintain customer relations
• Complete administrative tasks and input customer information into databases for documentation

What It Takes

• High School Diploma.
• Good human relations skills to deal effectively with customer issues in a professional manner.
• Knowledge of how to use a computer, keyboard skills, and familiarity with software applications such as Excel and Word.
• Ability to meet or exceed attendance requirements, providing reliable and predictable attendance. Hours of this job include nights, weekends, and holidays.
• Basic critical thinking, creativity, and problem-solving skills to provide positive resolution.
• Previous Call Center experience is preferred
• Bilingual (English-Spanish) a plus

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Casey Van Der Geest

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.