Operations Services Administrator - Remote Eligible

Operations Service Coordinator

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a good sense of humor, a positive attitude, a growth mindset, and an entrepreneurial drive. The Operations Service Coordinator will be a key role to the Operations Service Department, leading implementation of revenue generating projects, preparing performance updates, providing financial analysis on project performance, and providing supporting roles as needed. We are looking for a highly motivated, collaborative, independent person who contributes both individually and as part of a team. This person will work on both Revenue Enhancement Projects and Ancillary Programs. This person will also assist with identifying opportunities for operations and working in partnership with the Senior Director on process improvement/standardization.

This is a remote position that requires travel within the United States 10% of the time.

What You'll Do:

• Analyze in place fees and make recommendations for standardization
• Identify areas of revenue for enhancements and increase in net income
• Research new initiatives
• Identify community policies/best practices and in partnership with on-site operations create SOP's and workflows
• Build relationships with on-site team members to ensure adoption and deployment of projects and processes
• Create and coordinate various project communications
• Ability to review, understand and comment on contracts
• Contract management
• Collects and aggregates data and information
• Coordinate internal project team meetings which includes other departments and on-site team members
• Assist with preparation of project pitches and updates
• Other duties as assigned

Skills and Experience:

• Proficient in Microsoft office, with emphasis in Excel
• Must demonstrate ability to provide exceptional customer service and to successfully work on a team
• Must be resourceful, organized and manages time well
• Awesome team communication and coordination to support collaboration and delivery of results
• Ability to manage multiple projects concurrently
• Must demonstrate ability to interpret data and provide recommendations
• Demonstrated ability to achieve performance goals
• Ability to read and interpret income and expense statements
• Ability to collaborate at all levels, working with team members, senior leadership, and on-site operations to move projects forward
• Excels in a fast-paced environment with changing deadlines
• Entrata experience a plus
• 2-5 years in Multifamily
• BA/BS degree in Finance, Accounting, Information Systems, Business, or related field

Sentral Benefits:

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.