Medical Device Service And Complaint Specialist

Technical Support & Complaint Management Team Member

Sentec is a Swiss American medical device company specializing in respiratory care. Since its founding in 1999, the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas.

The goal is to support enduring change in clinical practice that reduces challenges of respiratory patients, improves healthcare outcomes, and alleviates cost.

Sentec applies latest scientific results and engineering technologies across the three core platforms transcutaneous monitoring, intrapulmonary percussive ventilation and electrical impedance tomography. The company research, develops and manufactures all products exclusively in-house.

Job Overview

We are seeking a proactive and technically skilled team member to join our Technical Support & Complaint Management team. This role involves managing customer complaints, coordinating the repair and refurbishment of devices, performing hands-on repairs for a defined product group, and supporting both internal and external technical teams.

You will collaborate closely with global departments—including Quality Management, Regulatory Affairs, Manufacturing, and Development—making this a highly interdisciplinary and international position. The ideal candidate brings a strong customer service mindset, technical expertise, and a hands-on approach. A high level of ownership, structured problem-solving, and effective communication with global stakeholders are essential.