Senior Production Support Engineer (remote) - Remote Eligible

Senior Production Support Engineer

The Senior Production Support Engineer is responsible for ensuring the stability, reliability, and performance of our Enterprise Data Platform. This role provides hands-on production support across complex data systems and applications, including monitoring, triage, root-cause analysis, and resolution of production issues.

The Senior Production Support Engineer supports monitoring and production operations for the Enterprise Data Platform and participates in a 24x7 Level 2 on-call support rotation. This role is critical to maintaining platform reliability, ensuring timely issue resolution, and supporting ongoing operational excellence.

The ideal candidate will bring strong technical expertise across scripting, debugging, DevOps processes, and enterprise data environments, along with a solid understanding of software development best practices, including design specifications, coding standards, source control, testing, and operational readiness.

Education

• Bachelor's Degree (preferred)
• 5+ years of experience required with a degree
• 7+ years of relevant experience without a degree

Certification/Licensure

• Possesses key certification(s) or credentials central to the systems or applications supported (preferred)

Experience

• 5+ years of relevant production support or software engineering experience with a degree; 7+ years without a degree
• Experience supporting enterprise data platforms, applications, or complex software systems
• Hands-on experience with scripting/programming languages (e.g., Python, Bash, SQL)
• Experience supporting DevOps, CI/CD pipelines, deployments, and maintenance activities
• Demonstrated knowledge of software development best practices, including source control, testing, troubleshooting, and performance optimization
• Experience providing Level 2 on-call support in a 24x7 environment
• Strong analytical and problem-solving skills with the ability to triage and resolve complex production issues

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.