Patient Service Rep

Patient Services Representative In The Emergency Department

Sentara Health is currently seeking a Patient Services Representative in the Emergency Department at our Sentara Leigh Hospital in Norfolk, Virginia.

Hours/Shift: 10am-10pm, 3 shifts per week

Join our team! Be a part of an excellent healthcare organization who cares about people, quality, patient safety, service, and integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara "Employer of Choice" for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

Position Overview: As a Patient Services Rep with Sentara, you will assist and interact with patients and visitors to provide information in response to inquiries about services. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Primarily stationed in the Emergency Department (ED) Waiting Room assisting patients and visitors on arrival to the ED. Prepares and directs patients to ambulatory triage locations. Explains and reinforces ED processes and procedures for patients and visitors in the waiting room. Provides excellent customer service and functions as a liaison to the clinical team. Performs rounding on patients in the waiting room offering basic comfort measures.

Job Duties include but not limited to:

• Wheelchair storage and availability
• Assisting with patient out-going phone calls
• Facilitates cab requests and bus passes
• Rounds in the waiting room clinical space identifying needs and escalating requests for trash removal, bathroom cleaning, vestibule cleaning, and other maintenance and environmental services related issues
• Ensures interpreter kiosks are available and charging
• Ensures other clinical equipment is available and charging
• Monitor waiting room occupancy and escalates seating concerns to triage nurse
• Assists with questions for patients returning to request medical records, discharge paperwork, work notes, and other documentation knowing the proper process to address concerns and remedy the situation
• Assists with accessing the family consult room
• Assists with patient belongings/lost and found
• Assist with patient call-backs, troubleshooting
• Respond to requests for active dialogue with patients and families on ED processed and planning
• Assists with customer service rounds
• Other duties as assigned to assist with department readiness, stocking, equipment organization, room readiness, etc.

Education Required: High School Diploma

Experience Required: One year of experience in each:

• Administrative
• Clerical
• Customer Service
• Medical Terminology.

Keywords: Customer Service, Data Entry, Insurance Verification, clerical, medical terminology, administrative, Talroo-Allied Health, non-clinical, monster.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region's only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won't heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.