Customer Service Representative I

Customer Service Representative I

Sentara Health Plans is hiring a Customer Service Representative I for a Full Time, Swing shift position. Hours are from 9:30am to 6pm Monday to Friday. No nights and no weekends. Ideal candidates will have a high-volume call center background in insurance or healthcare industries.

This is a Hybrid position that can be based out of Glen Allen, VA or Virginia Beach, VA. The first 90 days will be required to be on site and hybrid scheduling available after training is completed. Ideal candidates must be able to report on site at one of these two locations during both training, mandatory meetings, and any on site dates that are required.

The Member Services department for Sentara Health Plans covers an average per representative volume of 40-50 incoming calls per day to answer inquiries, assist with issues, and discuss member eligibility. Comprehensive 6-week training is provided for best-in-class customer service for our members and subject matter experts are on hand for in depth one on one sessions. This role offers promotional evaluation opportunities and growth starting at 6 months of hire.

The Customer Service Representative I is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education:

• High School Diploma or Equivalent required

Certification/Licensure:

• None required

Experience:

• 2 years of Customer Service experience Required- Call center experience highly preferred.
• Data Entry experience required
• Insurance or Healthcare experience preferred
• Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible required
• Courteous communication skills required

Keywords: call Center, data entry, member services, insurance plans, health plans, CSR, Customer Services Rep, hybrid

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.