Client Services Rep - Laboratory
Sentara Healthcare
Client Service Representative
Sentara Health is hiring a client service representative to work full time days with the billing and client services department in the consolidated lab. This is an onsite position. A client service representative is responsible for all areas of customer services as it pertains to retention of Lab Services Clients. This includes functions associated with mail management, result retrieval, internal and external customer inquiry and problem resolution. Serves as primary support and management of remote communications for patient lab reports frequent interaction with hospitals, physician offices, clients, lab marketing staff, lab technical and processing staff.
Education: High School education (required)
Experience: Medical Terminology (preferred), Laboratory (preferred), Customer Service, Data Entry, Epic Beaker (preferred)
Keywords: laboratory services, customer service; collections, billing
Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment.