Behavioral Health Patient Services Coordinator - Remote

Patient Services Coordinator

Sentara Health Plans is hiring a Patient Services Coordinator - Remote in Virginia Beach, VA! This is a full-time, permanent position (40 hours) with standard working hours of 8am to 5pm EST, M-F. The hybrid position in Virginia Beach, VA will include visits to members in the emergency department or IP hospital settings in the VA Beach area approx 1x a week, and the rest of the time will be working from home.

This position will be responsible for assisting members with locating new providers if current providers move out of network, close or have to end services for some other reason. The position will also help call members who have received service denials and help link them with the recommended services by the doctor. They will also be responsible for administrative tasks as assigned.

Education

• High School Diploma (Required)

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Experience working in healthcare
• Experience with behavioral health (preferred)

Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.

Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.

We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all to help our members improve their health.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.