Customer Service

Customer Service Representative/Order Entry

We are searching for an experienced Customer Service Representative/Order Entry.

Location: Remote (U.S.)

Schedule: Preferred shift 11:00 a.m.–8:00 p.m. ET or 10:00 a.m.–7:00 p.m. ET

Employment Type: Full-time

Company Paid:

• Life Insurance, STD, and LTD
• 3 weeks PTO
• 8 paid holidays in 2025
• Parental Leave
• Additional Benefits:
• 401k with company match
• Medical, dental, vision
• Employee Discount Programs
• Miscellaneous other optional benefits
• Career development and tuition assistance
• Diverse, inclusive and welcoming culture

Summary

We are searching for an experienced Customer Service Representative/Order Entry professional. If you're looking for an opportunity to make a difference, help set the standard, and reflect the core values of our organization, come join One Team Senneca Holdings.

Primary Duties & Responsibilities

• Develop and maintain strong working knowledge of the ERP system and Help Scout to ensure timely responses to quotes, orders, and general/technical inquiries.
• Demonstrate expertise in product features, benefits, intended use, installation basics, value proposition, and competitive position.
• Accurately process 70+ quotes and orders per week.
• Handle a high volume of calls, emails, and chats; triage email/voicemail to quickly assess and address needs.
• Provide specialized support by anticipating needs, troubleshooting, offering product and basic technical guidance, and resolving issues same day to drive customer satisfaction.
• Guide customers to product solutions aligned to project requirements.
• Build trust through clear verbal/written communication, active listening, and empathy; maintain open, proactive communication on order status and expectations.
• Partner cross-functionally (Operations, Engineering, Sales) on customer and operational opportunities to enhance the experience and increase revenue.

Required Qualifications

• 2+ years in customer service and/or sales; manufacturing or building-products industry experience preferred.
• Ability to read and understand building plans/specifications is a plus.
• Strong attention to detail; learns quickly and continuously grows functional knowledge (products, admin processes, freight/warranty claims, etc.).
• Customer-obsessed with a commitment to follow-through in a fast-paced, continuous-improvement environment.
• Proven problem solver with a solutions mindset; delivers on commitments and exceeds expectations.
• Professional written and verbal communication; excellent listening skills.
• Proficient with Microsoft Outlook, Excel, PDF tools, and web-based applications.
• Solid math skills (discounts, tax, proportions, percentages) and strong general problem-solving. Able to multi-task, prioritize, and manage time effectively to meet weekly goals; results-oriented.

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred (relevant customer service experience may substitute).

Equal Opportunity Employer

Our company provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Please, no third-party candidates or phone calls.