Manager Of Partnership Services

Manager of Partnership Services

The Rochester Knighthawks are seeking a Manager of Partnership Services in Rochester, NY. The Manager of Partnership Services will serve as a liaison between the organization and corporate partners and will oversee the fulfillment of all contractual elements for an assigned list of corporate partners, suite holders, and season ticket holders. The Manager of Partnership Activation will be responsible for assisting the corporate sales staff with generating and developing new as well as existing corporate partnership opportunities and revenue streams for the organization.

Duties & Responsibilities

• Manage the fulfillment and execution of all assigned partnership programs to ensure all contractual partnership obligations are being met during each season (gameday activation, community programs, hospitality, signage, events, promotions, contests, programming, campaigns, tickets, etc.)
• Assist in preparing and managing purchase orders for the department
• Assist with gameday auditing and adjustments to ensure fulfillment of all partnership commitments
• Assist in managing all gameday and event catering orders and invoices for department
• Assist with development of new and tailored programs and campaigns to meet the specific needs of each partner
• Communicate regularly with current partners through phone calls, emails, personal appointments, and hospitality at organizational events
• A strong focus on relationships, development, customer retention and service
• Track all relevant business development correspondence and revenue data through KORE and league reporting platforms
• Work with other departments (community relations, marketing, operations, game presentation, etc.) within the organization to ensure the implementation of all corporate partnership and suite inventory
• Assist with corporate partnership presentations and meetings (prepare action plans, renewal proposals, end-of-year recaps/post analysis, meeting agendas, etc.)
• Collaborate with departments to develop and create new inventory to support new revenue growth
• Provide a high level of customer service to all assigned partners of the organization
• Assist with researching and identifying partnership prospects locally, regionally, and nationally within key open and emerging categories
• Build strong, meaningful relationships with existing partners by delivering a high-level of customer service
• Assist with ongoing sponsorship sales presentations with internal and external partners; develop positive relationships with prospects and existing customers to execute against short and long-term strategic plans of the department and the organization
• Maintain weekly activation reporting including corporate partnership asset tracking, fulfillment status and current partner interaction for assigned list of accounts
• A focus on relationship servicing, development, customer retention and satisfaction
• Additional responsibilities as assigned by Senior Director of Business Development as determined by business needs
• Maintain the utmost confidentiality as applicable

Minimum Qualifications for the Position:

• Bachelor's degree required with preferred areas of study including sponsorship activation, sales, marketing, business, or sports management
• 2-4 years' experience in business development / corporate sponsorship activation, sales, marketing, media, or advertising
• Experience leading projects from start to finish
• Experience with fulfilling and the activation of fully integrated sponsorship packages utilizing a variety of assets including (in-venue, digital media, broadcast media, social media assets, etc…)
• Knowledge of corporate sales prospecting platforms is a plus (i.e., SponsorUnited)
• Proficient in Microsoft Office
• Knowledge of Microsoft Dynamics CRM, KORE and Adobe Photoshop is a plus
• Experience developing impactful post analysis presentations and the fulfillment of promotional campaigns
• Ability to work non-traditional hours including evenings, weekends, and holidays as needed
• Effective and strong writing, verbal / communication, and presentation skills
• Strong attention to detail, grammar, and proofreading skills
• Must possess excellent interpersonal, communication and problem-solving skills
• Ability to multi-task and prioritize in a high-pressure environment
• Strong interpersonal skills with the ability to create and foster relationships
• Possess strong time management, organizational, problem-solving, and critical thinking skills
• Passionate about customer service and relationship development
• High energy: ability to remain focused on revenue / retention goals, work independently and collaboratively

The projected compensation range for this position is:

$40,000 - $50,000 USD

Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.